Last updated: (30/12/2025)
Synced Stream (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://syncedstream.com and our services.
By using Synced Stream, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to provide our services.
a) Information You Provide
When you use Synced Stream, we may collect:
- Name (if provided during checkout)
- Phone number (for Mobile Money payments)
- Email address (for account management)
- Order details (movies purchased)
b) Payment Information
Payments are processed through Flutterwave and mobile money providers (such as MTN and Airtel).
⚠️ We do not store your mobile money PIN, card details, or full payment credentials.
All payment data is handled securely by our payment partners.
2. How We Use Your Information
We use your information to:
- Process payments
- Confirm and deliver purchased content
- Provide customer support
- Prevent fraud and abuse
- Improve our services and user experience
We do not sell or rent your personal data to third parties.
3. Content Delivery & Storage
- Digital content is delivered and files are stored on secure third-party platforms such as Google Drive
- Access to content is granted only after successful payment
We take reasonable steps to ensure content is delivered securely, but once delivered, users are responsible for how they use the content.
4. Cookies & Website Data
Synced Stream may use cookies and similar technologies to:
- Maintain site functionality.
- Remember user preferences.
- Improve performance and analytics.
You can disable cookies in your browser settings, but some features may not work correctly.
5. Data Sharing
We may share limited data only with:
- Payment processors (e.g. Flutterwave)
- Technology partners required to deliver services
We do not share your information for advertising or marketing by third parties.
6. Data Security
We take reasonable technical and organisational measures to protect your information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
To make a request, contact us using the details below.
8. Children’s Privacy
Synced Stream is not intended for children under the age of 18.
We do not knowingly collect personal data from minors.
We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Synced Stream
Website: https://syncedstream.com
Email: syncedtech256@gmail.com
Synced Stream is a product of Synced Creatives Ltd.
11. Legal Basis & Applicable Law
Synced Stream processes personal data in accordance with the Data Protection and Privacy Act, 2019 (Uganda) and applicable regulations.
We collect and process personal information based on one or more of the following legal grounds:
- The performance of a contract (to deliver purchased content).
- Compliance with legal and regulatory obligations.
- Legitimate business interests, including fraud prevention and service improvement.
- User consent, where applicable.
Where users access our services from outside Uganda, we apply reasonable safeguards consistent with internationally recognised data protection principles.